Terms of service

Last updated: 6 August 2026

These terms govern your use of this website and anything you buy from it. By browsing the site or placing an order you agree to them. Please read them together with our Refund Policy, Shipping Policy and Privacy Policy, which form part of these terms.

1. Who we are

This store is operated by Arcfit, a clothing business based at 14-C/1, Main Road, Faisal Town, Main Boulevard, Lahore, Pakistan. Where these terms say "we", "us" or "our", they mean Arcfit. Where they say "you", they mean the person using the site or placing the order.

You can reach us on 0326-3355552 by phone or WhatsApp, or at arcfit.pk@gmail.com.

2. Using this site

You may use this site to browse our products and place orders. You may not use it to break the law, to interfere with the site or its security, to scrape or copy it for a competing business, or to place orders you have no intention of accepting.

You must be old enough to enter a binding contract under Pakistani law to place an order. If you are under 18, place your order through a parent or guardian.

3. Orders and when a contract is formed

An order placed on this site is an offer to buy, not a completed sale. The order confirmation email you receive is an acknowledgement that we have your order — it is not our acceptance of it.

A contract is formed only when we confirm your order by phone and dispatch it. We confirm every order by phone before dispatch, without exception.

Until that point we may decline an order — for example if the item is out of stock, if the price or description was wrong, if we cannot reach you, if the delivery address is outside Pakistan, or if we have reason to believe the order is not genuine. If we decline, we tell you and nothing is charged.

4. Prices and promotions

  • All prices are in Pakistani Rupees (PKR).
  • Prices shown on a product page exclude delivery. Delivery is a flat Rs 250 nationwide and is added at checkout.
  • Arcfit is not registered for sales tax, so no GST or sales tax is added to your order. The price you see is the price you pay, plus delivery.
  • We may change prices at any time. The price that applies to your order is the one shown when you placed it.
  • Promotional prices run for a stated period and end when that period ends. A struck-through "compare at" price is the price the item sells at outside the promotion.
  • If an item is listed at an obviously incorrect price through a genuine error, we are not obliged to sell at that price. We will contact you, and you may confirm at the correct price or cancel.

5. Payment

We accept cash on delivery and direct bank transfer. Mobile wallets (JazzCash, Easypaisa) are being added. We do not currently accept card payments, and this site has no card checkout — if any page or message ever asks you for card details in our name, it is not us.

For bank transfer, ask for our account details when we call to confirm your order. Send us the transfer receipt, and we dispatch once the payment shows in our account. Details of how cash on delivery works at the door are in our Shipping Policy.

6. Product descriptions, colour and fit

We describe our products as accurately as we can, and we would rather tell you a limitation than have you find it after delivery.

  • Colour: screens vary. Phantom Black, Midnight Navy and Arctic White are photographed and rendered as faithfully as we can manage, but the exact shade on your phone or monitor will not match the fabric perfectly. A colour that looks slightly different in daylight is not a fault.
  • 3D models and photographs: the interactive 3D view shows how the shirt sits when it is worn. The flat-lay photographs show it laid out and unworn, so it reads more relaxed. They are the same garment shown two ways.
  • Fit: our size chart is measured flat across the garment, in inches, and is the reference for what you are buying. The cut is compressive through the chest and shoulders. Between sizes, take the larger. Allow a tolerance of about half an inch — garment manufacturing is not machined to the millimetre.
  • Fabric: the performance knit is imported. The brand, cut, fit and finishing are ours.

A shirt that fits differently from how you hoped is an exchange, not a fault. Our Refund Policy sets out how that works.

7. Stock and availability

Stock shown on the site is our best current figure, but items sell and stock is counted by people. If something you ordered turns out to be unavailable we will tell you when we call, and you can wait for it, change size or colourway, or cancel.

8. Exchanges and returns

Exchanges, returns, replacements and store credit are governed by our Refund Policy, which forms part of these terms. In short: exchanges for size or colour subject to stock, returns for damaged, defective or incorrect items reported within 3 days on WhatsApp or by email, and no cash refunds — replacement or store credit instead. That last point does not remove any right you have under Pakistani consumer law.

9. Our content

The Arcfit name, logo, product photography, 3D models, page copy and the design of this site belong to us and are protected by Pakistani and international copyright and trade mark law. You may not copy, reproduce or reuse them commercially without our written permission. You are welcome to share links to our pages and to post photographs of the shirt you bought.

10. Your content

If you send us a photograph, review or message, you keep ownership of it, and you give us permission to use it to run our business — including quoting a review or resharing a photograph on our own channels with credit. Tell us if you would rather we did not, and we will not.

11. Third-party services

This store runs on Shopify, deliveries are carried by third-party couriers, and we answer messages over WhatsApp and Instagram. Those services have their own terms and privacy practices, and we are not responsible for how they operate. Our Privacy Policy explains what information reaches them.

12. Availability of the site

We try to keep the site up, but we do not guarantee it will be available without interruption. We may change, suspend or withdraw any part of it, including any product, at any time.

13. Liability

We are responsible for supplying the product you ordered, in the condition described, and for putting it right if we do not.

Beyond that, and to the extent the law allows, our total liability to you for any order is limited to the amount you paid for that order, including delivery. We are not liable for indirect or consequential losses — for example lost time, lost earnings, or a missed event because a courier ran late.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Nothing in them removes or reduces any right you have under the Punjab Consumer Protection Act 2005 or any other law of Pakistan that cannot be contracted out of.

14. Changes to these terms

We may update these terms as the business changes — new payment methods, new products, new delivery arrangements. The version published on this page at the time you place an order is the version that applies to that order. The "last updated" date at the top tells you when we last changed them.

15. Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute is subject to the exclusive jurisdiction of the courts at Lahore.

Before anyone goes near a court, please call us. We are a small business and almost everything is faster to fix over the phone.

16. Contact

Arcfit
14-C/1, Main Road, Faisal Town, Main Boulevard, Lahore, Pakistan
Phone and WhatsApp: 0326-3355552
Email: arcfit.pk@gmail.com