Refund policy

Last updated: 6 August 2026

This policy covers everything bought from Arcfit at this store. It sits alongside our Shipping Policy and Terms of Service.

The short version

  • Wrong size or colour? We will exchange it, as long as we have the one you want in stock.
  • Damaged, defective, or the wrong item sent? Tell us within 3 days and we will put it right at our cost.
  • Simply changed your mind? We cannot take a shirt back once it has been worn, washed or trained in.
  • We do not pay cash refunds. Approved claims come back as a replacement or store credit.

Exchanges — size or colour

We launched with one shirt in three sizes and three colourways, so the most common thing that goes wrong is a size. We would rather swap it than argue about it.

  • Ask us within 7 days of the day your order was delivered.
  • Exchanges are subject to stock. If the size or colour you want is not available, you can wait for it to come back in, choose a different one, or take store credit.
  • The shirt must come back unused, unwashed and unworn, with its tags attached and its original packaging intact. Trying it on to check the fit is fine. Training in it is not.
  • Return shipping is on you, unless we sent the wrong item or a faulty one — in that case we cover the courier in both directions.
  • One exchange per item.

Returns — damaged, defective or incorrect

If your parcel arrives with the wrong item in it, or the shirt has a manufacturing fault, or it was damaged before it reached you, that is our problem to fix and not yours to pay for.

  • Message us within 3 days of delivery. This is a short window on purpose — it is what lets us tell a courier or packing mistake apart from ordinary wear.
  • Send your order number and clear photographs of the fault, the item and the packaging it arrived in.
  • Keep the packaging until the claim is settled. If a parcel was damaged in transit we may need it to raise the claim with the courier.
  • Once we have inspected the returned item and approved the claim, you choose a replacement.

How to start an exchange or a return

Contact us before you send anything back. A parcel that turns up unannounced cannot be matched to an order, and we cannot process it.

Exchange and return requests must come through one of these two channels:

  • WhatsApp — 0326-3355552. The fastest way, and the one we recommend. Send your photographs in the same message.
  • Email — arcfit.pk@gmail.com.

It has to be one of those two because a claim needs a written record: your order number, the date, and the photographs, all in one place. You are very welcome to call us on the same number with a question, but a phone call on its own does not start a claim — please follow it up on WhatsApp or by email.

Have your order number ready. We will confirm the return address and tell you what to write on the parcel.

How long it takes

  • We inspect a returned item within 2 working days of it reaching us.
  • Once the claim is approved, the replacement is dispatched within 2 working days.
  • It then travels on the usual 3–5 working day delivery, so plan for roughly a week and a half from the day you post it back.
  • We will tell you if an inspection is going to take longer than that, and why.

What we cannot accept

  • Anything worn, washed, altered, ironed at the wrong heat, or returned smelling of a training session.
  • Anything without its tags, or without its original packaging.
  • Anything reported after the windows above — 7 days for an exchange, 3 days for a fault.
  • Damage caused after delivery: snags, tears, stretching from wear, or a wash that ignored the care instructions.
  • Normal variation between what you see on a screen and what arrives. Colour reproduction differs between phones and monitors, and our size chart is measured flat rather than on a body. Both are set out in our Terms of Service.
  • Items bought anywhere other than this store.

Replacements and store credit

Arcfit does not issue cash refunds. Where we approve a claim, you choose between:

  • a replacement of the same item, or another size or colourway of equal value; or
  • store credit for the amount you paid for the item, valid for 12 months from the day we issue it.

Delivery charges already paid are not credited, except where we sent the wrong item or a faulty one — then the full amount you paid, delivery included, is covered.

Cancelling an order

We confirm every order by phone before we dispatch it, so there is always a conversation before anything ships.

  • Before dispatch: tell us and we will cancel it. No charge, no argument.
  • After dispatch: it is too late to cancel. Refusing the parcel at the door is covered in our Shipping Policy.

Your rights under Pakistani law

Nothing in this policy removes or limits any right you have under the Punjab Consumer Protection Act 2005, or under any other law of Pakistan that cannot be contracted out of. Where the law requires us to give you a remedy we have not offered above — including a refund in money — that law comes first and we will comply with it.

Contact

Arcfit
14-C/1, Main Road, Faisal Town, Main Boulevard, Lahore, Pakistan
Phone and WhatsApp: 0326-3355552
Email: arcfit.pk@gmail.com

A person answers that number. If something has gone wrong with an order, call before you do anything else — it is almost always the fastest way to fix it.