Shipping policy

Last updated: 6 August 2026

This policy explains where we ship, what it costs, how long it takes, and what happens when a delivery goes wrong. It sits alongside our Refund Policy and Terms of Service.

Where we ship

Arcfit ships anywhere in Pakistan. We do not ship internationally at the moment. If an order is placed with a delivery address outside Pakistan we will contact you and cancel it — nothing is charged.

What it costs

Rs 250, flat, nationwide. That is the whole delivery charge, and it does not change with the size of your order — one shirt or four, to Lahore or to Gilgit, it is Rs 250. There are no handling fees, packing fees, fuel surcharges or remote-area surcharges on top.

Order confirmation

We confirm every order by phone before it is dispatched. This is deliberate: it lets us check the size against the size chart, confirm the delivery address, and — for a cash-on-delivery order — make sure a real person is expecting the parcel.

Please use a phone number you actually answer. If we cannot reach you after two attempts across two working days, we will send a WhatsApp message and an email and hold the order for 5 working days. If we still have not heard back by then, the order is cancelled and the stock released. Nothing is charged either way.

How long it takes

  • Dispatch: within 1–2 working days of your order being confirmed.
  • Delivery: 3–5 working days from dispatch, anywhere in Pakistan.
  • Tracking: you get a tracking number by SMS on the day the parcel ships.

Working days are Monday to Saturday, excluding public holidays. Orders confirmed on a Sunday or a public holiday are processed the next working day. Delivery to smaller towns and remote areas can add a day or two at the courier's end, and Eid weeks, heavy rain and city-wide disruptions slow every courier in the country — we will tell you if we know your parcel is affected.

Paying cash on delivery

Cash on delivery is available on every order.

  • Pay the courier in cash when the parcel reaches you. The amount is the order total shown at checkout, delivery included.
  • Please have the amount ready. Couriers frequently cannot make change for large notes.
  • You may check that the parcel is sealed, correctly addressed and undamaged before you pay. Couriers do not permit opening the parcel or trying the shirt on before payment — that is the courier's rule, not ours, and the driver cannot waive it.
  • If something is wrong once you open it, our Refund Policy covers you: message us within 3 days on WhatsApp or by email, with photographs.

If you would rather settle before dispatch, we also accept direct bank transfer — ask for the account details when we call to confirm your order. Mobile wallets (JazzCash, Easypaisa) are being added.

Failed, refused and undeliverable parcels

Couriers in Pakistan normally make two delivery attempts, then hold the parcel at their local office for a few days before returning it to the sender.

  • You missed the courier: call us as soon as you can and we will arrange a re-attempt at no cost to you.
  • The address was wrong or incomplete: tell us before dispatch and we will correct it for free. If the parcel has already shipped and comes back to us because the address was wrong, a second delivery costs another Rs 250.
  • You refuse a confirmed cash-on-delivery parcel: no money changes hands, so there is nothing to refund — but we pay the courier for the round trip regardless. We may ask you to pay in advance on any future order. Repeated refusals may mean we decline to sell to you.
  • You already paid by bank transfer and the parcel comes back undelivered through no fault of yours: we re-send it at our cost. If you would rather not receive it at that point, the amount you paid becomes store credit under our Refund Policy.

If you decide you no longer want an order, tell us before it is dispatched and we will simply cancel it. Refusing a parcel at the door costs us the courier fee both ways, and it is the one thing that makes it hard for a small brand to keep offering cash on delivery at all.

Damaged in transit

If a parcel arrives visibly crushed, torn open or wet, photograph it before you open it and message us the same day. Damage in transit is between us and the courier, not something for you to chase — we raise the claim and send you a replacement under our Refund Policy.

Lost parcels

If tracking has not moved for 7 working days, tell us and we will chase the courier ourselves. If the parcel is confirmed lost, you get a replacement at no cost, or store credit for the full amount you paid including delivery.

Collection in person

You are welcome to collect an order from our address in Faisal Town, Lahore, and there is no Rs 250 charge if you do. Call first so that someone is there and your size is set aside.

Contact

Arcfit
14-C/1, Main Road, Faisal Town, Main Boulevard, Lahore, Pakistan
Phone and WhatsApp: 0326-3355552
Email: arcfit.pk@gmail.com

If a delivery is late, message us with your order number. We would rather chase the courier for you than have you do it.